You are reading the inaugural edition of Footwear Insight Extra (aka FIX). We’ll be delivering news and analysis on the footwear industry directly to your inbox on the first and third Wednesdays of each month. Our editorial team, led by Jennifer Ernst Beaudry, Bob McGee and Cara Griffin, will provide you with news, analysis and insight on the stories and trends you need to know about. Every edition of FIX also features our exclusive Footwear Insight Index, which tracks the performance of the top publicly traded companies in the footwear space.
In the four years Footwear Insight has presented the Gold Medal Service Awards, only 13 retailers have made the cut every year. These service all-stars know exactly what it takes to delight the consumer, and even more importantly, how to keep doing it day after day and year after year. We asked our four-peaters — a selection of the best footwear independents and regional chains from across the United States — what it takes to thrive in today’s ultra-competitive environment, and here’s what they said.
Footwear Insight launched the Gold Medal Service Awards in 2015 in order to identify – and reward – the independent stores that elevate service to an art form. The good news is we found them, and they are thriving.
As part of the 2018 Gold Medal Service Awards, retailer Lamey-Wellehan, with six locations across Maine, was recognized with the Hoka One One Community Service Award.
DSW’s decision last week to team with Authentic Brands Group (ABG), on the acquisition of the operations and intellectual property rights of the 17-year-old Camuto Group in a $375 million deal slated to close in Q4, is part of a broader strategy to expand its reach in footwear with both consumers and other retailers.